One of the questions I get asked most often is, “When I go to the Scrap Girls Boutique to sign into my account, why doesn’t it recognize me automatically? I get your newsletters every day, so shouldn’t it recognize me?”
Good question – and here’s why: Scrap Girls actually has three different locations that you need to sign up/register at to use all the parts of our site.
First, there’s the newsletter. If you are reading this, you have already figured out that part. This sign-up location simply requires an email address, and no further information is needed.
Second, we have a Boutique, which is our place to go shopping for all those amazing Scrap Girls digital scrapbooking products. Until you make your first purchase with Scrap Girls, you will not be signed up for a Boutique account. During the checkout process, you’ll put in all your account information.
To do this, simply add the items you want to purchase to your “shopping bag.” Once you are ready to checkout, click on the words “Shopping Bag” in the upper left area of your screen.
Then, you will be redirected to a page where you can review your order. If everything looks right, then click on “Proceed to check out.”
Once you are brought to the next page, choose “Check out and create a customer account now!”
From there, the Boutique will walk you through creating your account and finalizing your order.
Please keep in mind, if something stops or delays the completion of your order process, then your account will not be set up. You must complete the order process once for the account information to be saved to our system. You will need to go through the above steps again, including filling in all your information and completing your order.
Finally, the third place to register is the Scrap Girls Forum/Gallery. This lets you take part in all the community aspects of Scrap Girls, and this is where the fun really starts to happen! This is a separate sign-up from either the Newsletter or the Boutique, because we use a third-party solution for our Message Board. The company we contract with manages the Message Board and Gallery, and since it is their primary business, they take care of the huge database that is required.
To register, go to the home page of Scrap Girls (www.scrapgirls.com) and click on “Forum” in the top banner. At the next screen, look to the upper right corner and you’ll see the link to register.
Once you have clicked on that link, the site will walk you through all the steps necessary to register for the Forum/Gallery. That’s it!
Three places to register, three ways to participate and benefit from all we have going here at Scrap Girls. If at any time during your sign-up processes, you run into any issues, please email me at hello@scrapgirls.com, and I’ll be happy to help you out!
And if you’re new to Scrap Girls, then let me be the first to say, “Welcome!”
Article written by Angie Briggs
Where do I sign in to see my account and download what I just purchased? I can’t find a place to sign in. I was able to place my order by placing things in my cart and then checking out, then I was able to sign in. Now I can’t find the place to sign in.
I bought a product and con’t download it because you have change how people log in. It would not give me the information from my changing to your 8 character log in without giveing me another email address to sent the confirmation to. I am not happy with the process. I had to send the second e-mail to my work address. I am close to retirement and will not have an alternative, not do I think that I should have to have one. I bought a product from you and I can’t access it because you have changed the number of letters and numbers that you need for a password.
Hey – thanks for telling us about it Lorraine. Angie was going to get with you about what might have happened. The only time we’ve heard about it happening is that rarely, when the order gets on PayPal’s website (and after we’ve lost control of it), the Paypal interface bugs out. When that happens, Angie can help recover the order if the customer contacts her.
She’s sent you an email to find out more. If something else happened during the check-out process, we sure need to know exactly what it is so that we can put in a ticket to have support look for it.
Thanks again for telling us. Otherwise, there is no way for us to know it happened!
You don’t know how serious of an issue this is. In May I spent most of an afternoon picking out templates and when I went to buy them I hit a hickup when I had to enter more details. Lost everything in my cart. You lost a $200 sale. Not a satisfying first time buying experience. I was so annoyed I vowed to never ever go back. This newsletter just happened to pop up in RSS Feeds. I own a small business too and thought you deserved to know about the user experience. If it happened to me it may be happening to others.