This article was originally shared in our daily newsletter on Friday, July 6, 2012.
Consider this scenario: You’ve just placed your first order with Scrap Girls and you go to download your product. You see that your order has an expiration date on it and a maximum number of downloads allowed. All of a sudden, panic starts running through your mind: I thought the product was digital, so why does it expire? Can I only use my files five times before they are no longer good? Then you start thinking if this is true, maybe digital scrapbooking isn’t for you.
Whoa there! Let’s take a moment and clear up the mystery behind the expiration date and number of downloads on all of our products.
When you access your download links, you’ll see something similar to this:
This is telling you a few very basic (but important) things.
First is the expiration date. This is not the date that the files are no longer able to be used. Once you download them and put them on your computer, they are yours to keep – forever! They will work – forever!
This expiration date tells you how long you have to download this order to your computer. All of our download times are good for 30 days. But you must keep in mind that’s 30 days from the time of purchase. If you come in and purchase your order at 5:00 a.m. one morning, on that 30th day afterwards, your download will expire at 5:00 a.m. You will see, though, that the expiration date and time are listed on your links.
The other important thing to note is the number of accesses. This is simply how many attempts you have to get your product to your computer. Most customers will not use (or need) more than one attempt because they will download their order all at once. But if you happen to have a slower download speed or if you’re having Internet issues on that day, you may need a few attempts to get a good download. You have five attempts to download your files.
Now, what if you have used up all your five attempts and still have not received your product in its entirety? Simply email us at email@example.com, and we’ll be happy to send you a new link for that item.
I hope this helps answer any questions you may have about the expiration date of your orders. If you have any further questions, email us at firstname.lastname@example.org and we’ll be glad to help.