Frequently Asked Questions
If you don’t find your answer here please contact us at: [email protected]
- What is digital scrapbooking?
- What is included in kits and collections that you sell?
- When will my box of scrapbooking products arrive?
- What do I get when I have my products burned on a CD?
- What should I do if my hard drives crashes and I lose my scrapbooking supplies?
You can find an overview of what digital scrapbooking is here.
The contents of our digital scrapbooking kits are described here.
Scrap Girls sells digital graphic files. All of our orders are fulfilled via digital download unless you arrange for the files to be burned onto a CD and shipped to you.
Your order is fulfilled with an email receipt providing you with a passcode to download your files. You can also locate your download passcode information in your Scrap Girls Boutique account area. Therefore, you will not be shipped any paper products in a box.
You can choose to have any order burned to a CD and mailed to you. This is a convenient option if you have a hard time downloading large files because of a slow Internet connection. If you add this option to your order, the CD delivery will include the same zipped files that you would have received if you had downloaded your order. To add this option to your order, visit our Boutique.
Please contact us and we can help you recover your files. We live by our Scrap Girls Guarantee!
Using Our Site
- How do I sign into the Boutique?
- How do I use multiple coupons on the same order?
- How much do I have to spend before I can earn and redeem my Scrap Girls Bucks?
- How does the billing for the club work?
If you have already become a member on our Forum, you will need to create a user name and password in the Boutique as well. You will be asked to create an account in the Boutique when you check out with your first order. If you have lost or can’t remember your user name, please contact us for help.
If you have two different coupon codes and you want to use them on the same order, you need to put both coupon codes in the box on the checkout page with a comma between them.
You can only earn Scrap Girls Bucks on orders that are over $10. Once your order is over $10, we will automatically give you 1 Scrap Girls Buck for every $10 you spend. So, for example, a $9.99 order does not earn any Scrap Girls Bucks, and a $20 order earns 2.
You must have a total of 5 Scrap Girls Bucks in your account before you can redeem any of them. To view the number of Scrap Girls Bucks you currently have, log into your account in the Boutique and click on “Payment and SG Bucks.”
Scrap Girls has two monthly clubs:
If you purchase either of these clubs in the Boutique, your credit card will be billed automatically on a recurring basis.
The billing cycle for the club is based on the club plan you selected at the time of purchase:
We will repeat this billing cycle unless we hear otherwise from you. You can cancel your club membership by contacting us at [email protected]
Downloading Your Files
We have step-by-step instructions to assist you in downloading your supplies, as well as hints to handle common downloading issues.